Frequently Aasked Questions

Q: How do I get started?

A: Simply download the 30 day free trial and start using it. You can upgrade to a permanent account on line or contact us at support@savemydata.net

Q: Do I need to sign a contract?

A: No. You can cancel the service anytime.

Q: How much does it cost?

A: From just £5 per month. Billing is based on storage space used, see schedule on our website. www.savemydata.net

Q: I already backup my files on tape, so why do I need SMD.?

A: Tape systems can be reliable, but require a high level of ongoing maintenance to guarantee reliability and integrity. In addition, most users store their backup tapes onsite with their computer, so you're not protected in the case of theft, fire, or other natural disaster. See section “Why is a tape drive not sufficient?” on our website

Q: How are my files transferred?

A: Your files are transferred electronically via the Internet. Before your files are sent, they are compressed and encrypted for security purposes. The encryption process ensures that no one but you has access to your data.

Q: How secure are the encrypted files?

A: We offer some of the strongest encryption technology available.

Q: Can I backup multiple computers?

A: Yes. Each computer will be assigned a unique account number, but all computers under the same master account share the storage allotment and are billed on a single invoice.

Q: How long will my backups take?

A: Our compression algorithms and high-speed Internet connections ensure that your backups are completed as fast as possible. The length of each backup depends on amount of data being backed-up and your own Internet connection speed. A typical backup takes around 10 minutes.

Q: Where will my files be stored?

A: Your files will be transferred to our secure servers, which are protected by onsite security and restricted access. We utilize a state-of-the-art storage area network and redundant storage components to ensure the security, accuracy, and availability of your data.

Q: How often will my computer be backed up?

A: As often as you want, because you set a backup schedule that works best for your company.

Q: How much data can I back up?

A: As much as you want. You will be charged based on your pricing plan and the actual amount of compressed data that you store. See our website for more information.

Q: How difficult is it to retrieve my data?

A: It couldn't be easier. Using your web browser, you simply point-and-click the information you want to restore. You can restore one file or your entire data set.

Q: Is there any charge for retrieval?

A: No. You can retrieve as much data as you want, as often as you want.

Q: Do I need any special equipment or software to use the service?

A: Just a computer running any recent version of Windows, and an Internet connection. As part of our service, we provide you with the backup software you'll need.

Q: I have a large hard drive. Won't I need a lot of storage space?

A: No. Users generally need to backup only their data files, not program files.

Q: What is your cancellation policy?

A: Customers pay in advance for each month they use our service, so they can simply choose not to renew the service at the end of any monthly period. (Unfortunately, we cannot issue any refunds once the monthly period begins.)